Affected users: Administrative staff and MOAs (Medical Office Assistants).
Task affected: Document annotation workflow, specifically during scanning, within the patient file's document section, and when using DMail.
Impact: Users need to redact information frequently (assumed several times a day). The lack of a dedicated redaction tool slows down productivity, as manually blocking out chunks of information is tedious and increases the risk of human error (e.g. leaving sensitive info partially visible).
Current state: Users currently have to use the freehand pen tool to manually scribble over and block out the information.
Competition consideration: N/A