Affected users: Healthcare Professionals (physicians, psychiatrists, psychologists, and clinicians) who author mental health notes or review and share medical records.
Task affected: Clinical Note & Document Management modules — Creating/classifying clinical notes, writing consultation reports, and selecting documents for printing, exporting, or attaching to external communications.
Impact: High risk of accidental disclosure of highly sensitive, confidential mental health information and non-compliance with regional privacy regulations (such as British Columbia's mental health privacy standards).
Current state: Clinicians and staff must manually open and thoroughly re-read the title and contents of every individual note or attached document prior to printing or sharing a file to ensure sensitive mental health records are not inadvertently included.
Competition consideration: N/A