Affected users: All clinical personnel managing patient waitlists (physicians, MOAs, and administrative staff).
Task affected: Managing patient status within the MYLE waitlists module when a patient needs to be moved from one list to another.
Impact: High frequency (multiple times per week). The current manual process wastes valuable time and increases the risk of human error or loss of patient tracking during the transition.
Current state: Users must manually delete the patient from the first waitlist, navigate to the target list, and recreate a brand new entry from scratch.