Myle Customer Ideas Portal
Affected users: Patients using the Patient Portal (especially elderly or less tech-savvy individuals) and Clinic Administrative Staff / MOAs handling support phone calls.
Task affected: Patient Portal — Documents, Bills, Sent Messages, and Upcoming Appointments sections. Specifically, identifying clickable list items to view hidden details, open attached PDF documents, or cancel/manage upcoming appointments.
Impact: High volume of redundant phone calls to the clinic for basic portal guidance, delayed patient review of critical attached documents/PDFs, and missed online appointment cancellations due to lack of visual affordance.
Current state: Clinic staff must manually guide patients step-by-step over the phone to explain that clicking directly on a message title, doctor's name, or appointment line opens the underlying details and attachments.
Competition consideration: N/A
