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MYLE Portail Patient / Patient Portal

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The no availability message when booking through the portal

When booking appointments through the portal, it would it better to have "currently no availability" instead of the entire week's dates marked as not available. The client has appointments that open every day online so people are not likely to go ...
Guest over 2 years ago in MYLE Portail Patient / Patient Portal 0 Received

Patient Online booking: Allow clinic to set Reason for visit mandatory, optional, not asked

Affected user(s): Certain physicians want to make Reason for visit mandatory, others want it optional, others want it not required at all. Task affected: Publishing appointments online Impact: This impacts the physicians ability to prepare for a c...
Andréa McDougall about 3 years ago in MYLE Portail Patient / Patient Portal 1 In consideration - Pending Scope Review

Send portal notification to the email associated to the portal

Problem: Patient has an email in his file The clinic create a portal with another email not in the file When sending documents/messages through the portal, the patient will receive notification on the email on file and not on his portal email. Fix...
Guest over 2 years ago in MYLE Portail Patient / Patient Portal 0 Rejected - Bug / Issue - Flagged to dev

PORTAL - Visual modification of appointment booking process

Requested by: Dr. Jaron Easterbrook - threecedars Request: add a horizontal line between appointment types in the Portal OR (preferably) vertically align to the top of the page. Reason: With the “button” vertically centred next to the description ...
Guest 9 months ago in MYLE Portail Patient / Patient Portal 0 Received

Ability to hide clinician name in documents / messages shared on portal

– Affected user(s): All users with ability to communicate with patients over the portal and share documents / messages . – Task affected: Sharing documents on portal. – Impact : Privacy and personal information. – Current state Some patients are s...
Guest over 1 year ago in MYLE Portail Patient / Patient Portal 0 Received

ADMINISTRATION and PORTAL: Add option "unable appointments for patients with expired RAMQ card" in the section "Info in portal" of sites or in the parameters of the services under the "Available on the portal" option

Patients with an expired, non-renewed RAMQ card have the option of booking appointments via their portal, and this is problematic for the following reason: When a patient hasn't renewed their RAMQ, they usually have to pay for their consultation, ...
Guest 11 months ago in MYLE Portail Patient / Patient Portal 0 Received

Add the ability in MYLE to remove expired Portal requests from a patient file

– Affected user(s): Support staff, clerical staff, administration – Task affected: Linking patient file to portal accounts. – Impact : Being able to remove the flag themselves would give the user more autonomy in MYLE – Current state: Presently, w...
Guest almost 2 years ago in MYLE Portail Patient / Patient Portal 0 Received

Restrict the appointment for patient to have access only to the service offered by their assigned doctors

The customer wishes to restrict the booking of appointments for patients. Patients should only see in their portal the services to be booked by the doctors who have been allocated to them. They do not want the patients to have access to the appo...
Guest about 1 year ago in MYLE Portail Patient / Patient Portal 0 Received

Give users ability to display calendar events to patients on the MYLE Patient Portal

– Affected user(s): Every user – Task affected: Letting patients know that a time slot is blocked – Impact : Patients could be made aware, when they try to book an appointment, that the clinician is on holiday, for example. – Current state Users e...
Guest about 1 year ago in MYLE Portail Patient / Patient Portal 0 Received

Protecting Privacy: Allowing Patients to Control Information Visibility in the Portal

– Affected user(s): Patients using the Willingdon Green Medical patient portal. – Task affected: Viewing and managing personal information within the patient portal. – Impact: Enhances patient privacy by allowing them to control which per...
Guest about 1 year ago in MYLE Portail Patient / Patient Portal 0 Received