– Affected user(s): MYLE users
– Task affected: The problem occurs when someone wants to view a time slot in MYLE, and the solution is to display a message informing them that another person is viewing the same time slot.
– Impact : By notifying users, it aims to save time by avoiding booking conflicts, thus improving the efficiency of the MYLE time slot management process. The time saved is proportional to the frequency of the problem.
– Current state When the client schedules an appointment for a patient, she ensures that the time slot is available. However, after confirming the appointment, she discovers that the slot has already been booked by another person.