Affected user(s):
Primarily administrative staff and physicians who need to request information from external offices.
This is a recurring need for many users across various practices.
Task affected:
This issue arises during the workflow of communicating with external clinics or organizations via fax.
Currently, MYLE only allows users to send faxes attached to existing documents, which limits the ability to send stand-alone requests such as a fax cover sheet.
Impact:
Users are unable to send simple fax requests without attaching unrelated documents, leading to inefficiencies and potential confusion for recipients.
Frequency: Regular, especially when requesting documents or information unrelated to existing files.