Affected user(s):
Who is the affected user?
Mme Chilingaryan (most likely a member of the administrative or medical staff).
Is this issue primarily encountered by doctors, nurses, administrators, patients, office staff, etc.?
Likely administrative or medical office staff, as they would be dealing with faxing documents from MYLE to a portfolio.
Is this problem experienced by a small group or everyone?
This impacts all users faxing notes directly from the Print/Fax button in the patient's chart
Task affected:
In what context does the problem arise?
This issue arises during the process of faxing a note from a MYLE file and tracking that faxing in the portfolio. Specifically, the problem occurs when the document is faxed and neither the document type nor the date appears in the portfolio.
Where in MYLE does this occur?
The issue occurs within the section of MYLE that handles document management and faxing.
Impact:
Frequency of the problem or task?
The problem seems to be recurrent whenever a note is faxed from the print/fax button. This could potentially be a frequent issue for those involved in document management.
How much time could this idea save?
By fixing this issue, users would save time by avoiding the need to manually open faxed documents to see that it is a note and its date.
What is the overall impact of the problem you are trying to solve?
The main impact is a lack of important document metadata (type and date), which could lead to confusion, errors in records, and inefficiency in document management.
Current state:
How does the user currently address this problem?
Currently, Mme Chilingaryan may need to manually check the faxed document to see what it is.