Affected user(s):
Mostly MOAs, but anyone who uses correspondences in patient files
Task affected:
Reading a correspondence
Impact:
It would save a lot of time, reduce the mental load and the risk of error associated with reading and understanding a correspondence from a patient file, as it could be read more clearly and easily by displaying the original layout used by the creator of the correspondence.
Current state:
Users need to read line by line and squint their eyes as they're looking at a wall of text instead of paragraphs. For example, typing this...
Test
Test
Test
... results in this: Test Test Test
It can be problematic when many long paragraphs are included.