Affected users: Medical Office Assistants (MOAs) and administrative staff booking and managing appointments across clinics.
Task affected: Appointment scheduling and pre-appointment notification workflow (linking questionnaires to appointment types / automated pre-visit notifications).
Impact: High clinical and safety impact. When screening tools (such as COVID-19, Ebola, or other infectious disease triage forms) cannot be sent alongside standard clinical intake forms, infectious patients may arrive on-site unflagged. This increases the risk of contamination in the waiting room and adds administrative delays at check-in.
Current state: Clinic staff can only link a single questionnaire per appointment type. As a workaround, the second questionnaire must be printed or handed out on a tablet upon arrival in the waiting room, directly undermining the purpose of preventive infectious screening.