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Soutient administratif / MOA

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ADMINISTRATION: Add an option to copy an existing profile (including services, forms, clickable texts, etc.) when creating a new user account.

Affected User(s): Administrators Task Affected: Creating a new user account in MYLE with the same permissions, services, and tools as an existing user. Impact: Increased time and effort required to create and configure new accounts manually. Curre...
Guest about 12 hours ago in Soutient administratif / MOA 0 Received

ADMINISTRATION: Resolve the issue where the number of results in the report downloaded from MYLE using "Export Time Slots" differs from the number manually counted by the user.

Affected user(s): Admins Task affected: Quickly identifying the number of services or available time slots in the Scheduling Rules on a given day to complete reporting requirements for their program. Example: The GMF program requires knowing the e...
Guest about 13 hours ago in Soutient administratif / MOA 0 Received

ADMINISTRATION: Add additional publication timing options for schedules for "Publish full day (planned)": 6 Hours and 12 Hours before the start of the day.

Affected Users: Admins Task Affected: Publishing availabilities closer to the start of the day Impact: Some services are currently published too far in advance, leading to slots appearing as unavailable when demand actually occurs closer to the sa...
Guest about 1 month ago in Soutient administratif / MOA 0 Received

Appointment event chronologie status update lacking information (when moving date or changing user of appointment, no way to tell)

Client would like to have more info and details on the chronology of event in an Appointment. For example, right now; When changing dates of an appointment, there is no trace of when was the appointment beforehand When changing the clinician of th...
Guest 10 days ago in Soutient administratif / MOA 0 Received

[Outbound Fax] Cover Sheet - Possibility to send the cover sheet as a request with no attached document

Affected user(s): Primarily administrative staff and physicians who need to request information from external offices. This is a recurring need for many users across various practices. Task affected: This issue arises during the workflow of commun...
Guest 10 days ago in Soutient administratif / MOA 0 Received

ADMINISTRATION: Add an option to designate a user's main practice location within the Permissions section of their MYLE account

Affected Users: Admins Task Affected: Ability to easily identify a user's main practice location within MYLE Impact: Admins must currently refer to external databases to determine a user's main practice location, leading to inefficiencies and pote...
Guest about 1 month ago in Soutient administratif / MOA 0 Received

Services - Possibility to use custom release time for availabilities

Affected user(s): This is reported by Lubena Apostolova This would mostly impact MOAs as they are the one opening schedules but could profit clinics as a whole. While this specific instance is rather limited, it can impact any clinic that uses the...
Guest about 1 month ago in Soutient administratif / MOA 0 Received

Use the sticker printer by default to print labels C1 C2 C3 and appointments confirmation

Avoid to switch from printer for labels and come back to regular printer everyttimes you want to print a sticker. Check the picture, in Medesync it's possible !
Nicolas Tuil 2 months ago in Soutient administratif / MOA 1 Received

Private Billing, ability to disable custom entry what creating a private bill, to only choose what is in the billing service choice drop-down strickly

Mme Bongoy nous contacte pour avoir l'option de désactivé la possibilité de facturé des factures autres que ceux sur la liste de service facturable (facture manuellement inscrite). Mme Richica Bongoy richica.bongoy@cmme.ca CLINIQUE MÉDICALE MIEUX ...
Guest 26 days ago in Soutient administratif / MOA 0 Received

Ability to add multiple patients at the same time on a list and to be able to search them by keywords

Affected user(s): Secretaries, any Task affected: Creating lists Impact: It would save a lot of time, and it would allow users to find multiples patients with the same keyword in the identifier Current state: Patients need to be added one by one
Guest about 1 month ago in Soutient administratif / MOA 0 Received