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Soutient administratif / MOA

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User guide in patient portal does not reflect Clinic's features/option

Currently the User guide in patient portal is generic for all features. Client wishes to have one that respect's clinic's configuration (for example they did not choose to allow patients to cancel appointment through portal but this information sh...
Guest 5 days ago in Soutient administratif / MOA 0 Received

Communications - Tasks: Add a second priority column or modify existing one to use numbers instead of "high/medium/low"

Affected user(s): MOAs Task affected: Managing tasks after they are sent by MD to MOAs Impact: MOA could read a task, adjust the priority (or add a new one) so that her colleagues know the real priority (MD always sets priority to high) Current st...
Guest 5 days ago in Soutient administratif / MOA 0 Received

Adding an option to List pharmacies in the area when adding a pharmacy in a patient's file

This was requested by a user from cliniqueslacroix In Medesync, they have a checkbox when searching for a pharmacy to List pharmacies in the area. This searches with the patient's postal code and proposes pharmacies in the patient's area. This is ...
Guest 14 days ago in Soutient administratif / MOA 0 Received

Add clickable text in the "Note" section of a task

When changing the status of a task to "In Progress", MOA often leave a note to indicate the actions taken (for example: "left message on voicemail. Will try again tomorrow"). Having the option to have clickable text will make their life easier (pu...
Guest 6 days ago in Soutient administratif / MOA 0 Received

Have the Default Unit System set to Metric Units by default when creating a new MYLE account

Affected user(s): MOAs, admins creating new users Task affected: creating new users Impact: It would save the new user some time, since they need to switch to the metric units Current state: new users needs to log in and change the unit system
Guest 12 days ago in Soutient administratif / MOA 0 Received

Possibility to modify a correspondence

Sometimes, an error can occur when logging in a correspondence (in patient file, in correspondence tab). MOA's would like to be able to correct an error. Presently, no correction is possible
Guest 19 days ago in Soutient administratif / MOA 0 Received

Add a filter option to display patient's email in the calendar

Affected user(s): MOAs Task affected: viewing providers calendar in MYLE Impact: It would allow users to contact patient more easily. Current state: There is only a filter to display the phone number of the patient, and users need to click on the ...
Guest 22 days ago in Soutient administratif / MOA 0 Received

Users would like to have the ability to add their own descriptions in the dropdown menu of the Description field when they scan a document into MYLE.

This would allow them to personalize their use of MYLE and better tailor the documentation to their workflow.
Guest 3 months ago in Soutient administratif / MOA 0 Received

[Outbound Fax] Cover Sheet - Possibility to send the cover sheet as a request with no attached document

Affected user(s): Primarily administrative staff and physicians who need to request information from external offices. This is a recurring need for many users across various practices. Task affected: This issue arises during the workflow of commun...
Guest 4 months ago in Soutient administratif / MOA 1 Received

Deactivated files report/list ability to retrieve all deactivated files or have a filter for all deactivated file in MYLE Analytic/reporting tab

Mme. Jade Mckenzie-Fontaine418-962-0222 #2246 jade.mckenzie@conseil.itum.qc.ca CENTRE DE SANTÉ DE UASHAT MAK MANI-UTENAM Requête SF 00292486
Guest about 1 month ago in Soutient administratif / MOA 0 Received