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MYLE Portail Patient / Patient Portal

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PORTAL: Provide an option to unlock a Portal account directly from the patient's file, eliminating the need to send a password reset email.

Affected User(s): All users Task Affected: Unlocking a Portal account after it has been locked. Impact: The current process for unlocking Portal accounts is cumbersome, requiring multiple steps that can delay patient access. Current State: Current...
Guest 11 days ago in MYLE Portail Patient / Patient Portal 0 Received

PATIENT: Option to have the notification automatically selected when sending an invitation for the Portal in a patient file.

Affected User(s): Secretary staff Task Affected: Ensure that notifications are selected in the patient file when sending an invitation to the Portal. Impact: Time spent selecting "Notification" in the patient file. Time spent verifying that th...
Guest 11 days ago in MYLE Portail Patient / Patient Portal 0 Received

PORTAL: Change the message a patient, who's account has been locked, see went they try to login to their Portal account for "This portal account is locked. Please contact your clinic for more details" instead of "The email or password provided do not match any records on our system."

Affected User(s): Users responsible for assisting patients with Portal-related issues or those who need patients to contact the clinic after multiple unsuccessful attempts to reach them. Task Affected: Prevent frustrating conversations with patien...
Guest 7 days ago in MYLE Portail Patient / Patient Portal 0 Received

Patient Portal - Include a billing module so that patients can pay for the services online

Affected user(s): MYLE users + patients Task affected: Visit payment Impact: It would facilitate the way the clinic can operate to bill patients Current state: There is no billing module in the portal, clinic has to use external tools.
Guest 22 days ago in MYLE Portail Patient / Patient Portal 0 Received

Portal: Possibility to automatically set the first name and last name fields to uppercase when a patient creates a Portal account or when the clinic sends an invitation to the patient.

Affected User(s): Admins Task Affected: Automatically converting first name and last name fields to uppercase in the Portal. Impact: No specific reason provided; the request is to match the formatting used by the RAMQ. Current State: Admins curren...
Guest 24 days ago in MYLE Portail Patient / Patient Portal 0 Received

Patient portal - Prevent patients with an expired health card to book an appointment online

Affected user(s): Patients Task affected: Booking appointments online Impact: It would help keep files up to date by forcing patients to call the clinic to update their health card expiry date. It would also prevent uninsured patients from booking...
Guest 13 days ago in MYLE Portail Patient / Patient Portal 0 Received

Chart Access: Patient file confidentiality

To be able to block certain users from accessing a specific patient file OR Allow certain users to acess the file DEV : Denying access to some patient charts, or wanting to remove access to non-medical employees? How is this different than ID #78?...
Guest over 3 years ago in Gestion de la Clinique / Clinic Management / MYLE Portail Patient / Patient Portal 0 Planned in Roadmap

Edit patient profile information from portal account

Related to https://medfar.ideas.aha.io/ideas/PROD-I-2139 Requested by pcm. Clinic sees many allophone patients, making it hard for the secretary to enter patient information (name, email address, health card number (only numbers in NB) without mis...
Guest about 1 month ago in MYLE Portail Patient / Patient Portal 0 Received

Allow users to block patients from taking appointments in the portal

Affected Users: Doctors offering specific services. Exemple : GMF HM - PATIENTS DE LA RUELLE EXCLUSIVEMENT (45 min.) Also , some patients are abusing the system and reserving many appointments. Issue: Some patients are booking appointments for ser...
Guest 11 months ago in MYLE Portail Patient / Patient Portal 1 Received

Expand Patient Portal Language Options

Description : Add more language options to the Patient Portal beyond English and French, so that patients can more easily navigate and use the platform in their preferred language. Affected user(s): Patients Task affected: Navigating the Patient P...
Guest about 2 months ago in MYLE Portail Patient / Patient Portal 0 Received