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MYLE Portail Patient / Patient Portal

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Portal: Allow patients to use their RAMQ number as a verification method to accept their Portal invitation.

Affected Users: Clinic users who need to share verification codes with patients. Task Affected: Providing patients with a fast and easy way to activate their Portal account. Impact: Patients currently need a code shared by a clinic staff member to...
Guest 8 days ago in MYLE Portail Patient / Patient Portal 0 Received

Allow users to block patients from taking appointments in the portal

Affected Users: Doctors offering specific services. Exemple : GMF HM - PATIENTS DE LA RUELLE EXCLUSIVEMENT (45 min.) Also , some patients are abusing the system and reserving many appointments. Issue: Some patients are booking appointments for ser...
Guest 6 months ago in MYLE Portail Patient / Patient Portal 1 Received

MOAs to be able to see what has been sent to the patients

MOAs are unable to see what was sent to the patient. right now they just see that something has been sent.
Guest about 1 month ago in MYLE Portail Patient / Patient Portal 0 Received

MYLE Patient Portal - Notify user if patient has no notifiable SMS or email address

Affected user(s): Any user who communicates with patients through the portal. Task affected: Notifying the patient when a communication was sent to them through the portal. Impact: Users would be made aware that no SMS or email will be sent to pat...
Guest about 1 month ago in MYLE Portail Patient / Patient Portal 0 Received

Be able to add a patient file in section Access Rights even if the main portal account is inactive

– Affected user(s): Treating staff taking care of sending portal account activation email – Task affected: adding a patient file in section Access Rights – Impact : They can forget to add the patient file in access rights if the patient file does ...
Guest 4 months ago in MYLE Portail Patient / Patient Portal 0 Received

Language selected byt the patient in the portal must be the notification's language

When the patient is connecting to the portal he can choose between 3 languages. The notifications after that (creatinns, appointments...) do not respect the selected language. Everything is in french. The MOA has to go back to the patient's profil...
Nicolas Tuil 6 months ago in MYLE Portail Patient / Patient Portal 0 Received

Mass emailing Patients (for targeted patients)

Mass mailing via the portals to targeted patients. For example, a clinic had to send a letter to all of Dr. Tardif's patients to tell them that she would be away for an indefinite period of time. It had to use MailChimp to send the letters in two ...
Guest over 2 years ago in MYLE Portail Patient / Patient Portal 1 Received

Patient Portal - Show "Cancelled" Next to Cancelled Appointments for Easier Visibility

Currently, in the patient portal, cancelled appointments show in red. However, this is not enough information for the patient to know that the appointment has been cancelled. Clinics have requested that the word "Cancelled" shows next to the appoi...
Guest over 1 year ago in MYLE Portail Patient / Patient Portal 1 Received

Remove the parent access right to portal account of their children

– Affected user(s): the MOAs, doctors, etc – Task affected: When removing the access right of a portal account – Impact : the clinic requires that as soon as a child reaches the age of 14, his or her parents no longer have access to his or her por...
Guest 8 months ago in MYLE Portail Patient / Patient Portal 0 Received

Post-visit questionnaire

Integrating a patient satisfaction survey into Myle?
Guest about 2 years ago in MYLE Portail Patient / Patient Portal 1 Received