Myle Customer Ideas Portal
ADD A NEW IDEA

MYLE Portail Patient / Patient Portal

Showing 88

Portal - to replace “New to the patient portal?” with “New patient”

Affected users: Patients of the clinic Task affected: Self-creation of a portal account. Impact: On the portal login page, visible to patients, the client would like to replace the phrase: “New to the patient portal?” with “New patient.” In French...
Guest 3 days ago in MYLE Portail Patient / Patient Portal 0 Received

Add a checkbox for the client to consent to any fees related to an appointment.

The checkbox should appear during the appointment booking process, under the "Appointment Type" section and should be reflected in MYLE / Calendar (appointment details).
Guest 6 days ago in MYLE Portail Patient / Patient Portal 0 Received

PORTAL: Provide an option to unlock a Portal account directly from the patient's file, eliminating the need to send a password reset email.

Affected User(s): All users Task Affected: Unlocking a Portal account after it has been locked. Impact: The current process for unlocking Portal accounts is cumbersome, requiring multiple steps that can delay patient access. Current State: Current...
Guest 29 days ago in MYLE Portail Patient / Patient Portal 0 Received

PATIENT: Option to have the notification automatically selected when sending an invitation for the Portal in a patient file.

Affected User(s): Secretary staff Task Affected: Ensure that notifications are selected in the patient file when sending an invitation to the Portal. Impact: Time spent selecting "Notification" in the patient file. Time spent verifying that th...
Guest 29 days ago in MYLE Portail Patient / Patient Portal 0 Received

Patient Portal - Include a billing module so that patients can pay for the services online

Affected user(s): MYLE users + patients Task affected: Visit payment Impact: It would facilitate the way the clinic can operate to bill patients Current state: There is no billing module in the portal, clinic has to use external tools.
Guest about 1 month ago in MYLE Portail Patient / Patient Portal 0 Received

Portal: Possibility to automatically set the first name and last name fields to uppercase when a patient creates a Portal account or when the clinic sends an invitation to the patient.

Affected User(s): Admins Task Affected: Automatically converting first name and last name fields to uppercase in the Portal. Impact: No specific reason provided; the request is to match the formatting used by the RAMQ. Current State: Admins curren...
Guest about 1 month ago in MYLE Portail Patient / Patient Portal 0 Received

PORTAL: Change the message a patient, who's account has been locked, see went they try to login to their Portal account for "This portal account is locked. Please contact your clinic for more details" instead of "The email or password provided do not match any records on our system."

Affected User(s): Users responsible for assisting patients with Portal-related issues or those who need patients to contact the clinic after multiple unsuccessful attempts to reach them. Task Affected: Prevent frustrating conversations with patien...
Guest 25 days ago in MYLE Portail Patient / Patient Portal 0 Received

Chart Access: Patient file confidentiality

To be able to block certain users from accessing a specific patient file OR Allow certain users to acess the file DEV : Denying access to some patient charts, or wanting to remove access to non-medical employees? How is this different than ID #78?...
Guest over 3 years ago in Gestion de la Clinique / Clinic Management / MYLE Portail Patient / Patient Portal 0 Planned in Roadmap

Patient portal - Prevent patients with an expired health card to book an appointment online

Affected user(s): Patients Task affected: Booking appointments online Impact: It would help keep files up to date by forcing patients to call the clinic to update their health card expiry date. It would also prevent uninsured patients from booking...
Guest about 1 month ago in MYLE Portail Patient / Patient Portal 0 Received

Allow users to block patients from taking appointments in the portal

Affected Users: Doctors offering specific services. Exemple : GMF HM - PATIENTS DE LA RUELLE EXCLUSIVEMENT (45 min.) Also , some patients are abusing the system and reserving many appointments. Issue: Some patients are booking appointments for ser...
Guest 11 months ago in MYLE Portail Patient / Patient Portal 1 Received