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ADMINISTRATION: Add an option to copy an existing profile (including services, forms, clickable texts, etc.) when creating a new user account.

Affected User(s): Administrators Task Affected: Creating a new user account in MYLE with the same permissions, services, and tools as an existing user. Impact: Increased time and effort required to create and configure new accounts manually. Curre...
Guest about 1 month ago in Soutient administratif / MOA 0 Received

ADMINISTRATION: Add additional publication timing options for schedules for "Publish full day (planned)": 6 Hours and 12 Hours before the start of the day.

Affected Users: Admins Task Affected: Publishing availabilities closer to the start of the day Impact: Some services are currently published too far in advance, leading to slots appearing as unavailable when demand actually occurs closer to the sa...
Guest 2 months ago in Soutient administratif / MOA 0 Received

CoeurWay: Add an option or make the AI add all the questions and answers said during an appointment

Affected user(s): Users who use CoeurWay in MYLE. Task affected: Ensuring all questions asked to the patient are added to the note, as they may be legally required to be documented. Impact: Time spent correcting the note and overall efficiency of ...
Guest about 1 month ago in MYLE AI Assistant 0 Received

CoeurWay: Being able to request CoeurWay modify their note once it has been added in MYLE, just like in the standalone version.

Affected user(s): Users who use CoeurWay in MYLE. Task affected: Requesting CoeurWay to correct the note in MYLE after it has been added. Impact: Time spent correcting the note and the overall efficiency of the AI. Current state: Once information ...
Guest about 1 month ago in MYLE AI Assistant 0 Received

Easier way to modify a template with services

Affected user(s): all the users having access to Scheduling tab Task affected: When modifying a template with the services. Current state: When they want to change if a service is offered on the portal. They need to remove the service and add it a...
Guest about 2 months ago in MYLE DMÉ / EMR 0 Received

Ability to remove all time limit to Cancel appointment from patient side, below 48h before appointment (for exemple even 2-1h before appointment)

Currently, below 48h before appointment, only way to cancel is to call clinic, user would love to have an option to have no time restriction to cancel appointment, for example ability to cancel app 2h-1h or 15 min before appointment to be an ...
Guest about 2 months ago in Gestion de la Clinique / Clinic Management 0 Received

CRDS: Add a copy of the CRDS forms and Conseil Numérique in the Documents section of patient files once their status is completed or closed

Affected Users: Users who send CRDS forms and Conseil Numérique to the CRDS from MYLE, as well as other team members. Task Affected: Ensure that completed/closed CRDS forms and Conseil Numérique are easily accessible in the patient file for both t...
Guest 8 months ago in Professionnel de la santé / Heathcare Professional 0 Received

Prevent patients from booking multiple appointments the same day through the portal

Affected user(s): Patients using the online portal to book their appointments. The issue also indirectly affects physicians and administrative staff, as it creates unnecessary workload and scheduling complications. This issue has been observed by ...
Guest about 1 year ago in MYLE DMÉ / EMR 0 Received

Enable Coeurway to Capture Audio Directly from PC Calls

Dr. Stephen Lebeuf from seawatchmedical would like Coeurway to capture both sides of a patient call directly from the PC, without needing to use their phone or put the call on speaker. In short, they’re asking for Coeurway to be compatible with ca...
Guest 18 days ago in CoeurWay 0 Received

Appointment Search option under Appointment tab of Patient History tab

Currently, the search box in that section only searches what is in the subject box, client would like the search to include words in services and/or have a filter to select services. Mme Mylène Dugas St-Louis mylene.dugas@itum.qc.ca CENTRE DE SANT...
Guest 18 days ago in Professionnel de la santé / Heathcare Professional 0 Received